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FAQs

USA Continuing Medical Education

Frequently Asked Questions on Webcasting
If you are experiencing difficulty playing the following presentation, please consult the list of Frequently Asked Questions below.
Q: Does my system meet the minimum requirements to view this webcast presentation?
A: You require the following to view a webcast presentation:

PC Users:
• OS: Windows 98/ME/2000/XP/Vista/7
• 233 megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor
• Internet connection: 28.8kb/s for audio; 56.6kb/s for low speed video; 100kbps for high speed video; 300kb/s for broadband video
• Web browser: Explorer 5 or higher or Firefox 1.2 (Mozilla Firefox 3.x is currently not supported for Windows Media. Flash Media is supported). If you do not have one of these versions, download the latest version from the following links:

• Windows Media Player v 6.4 or higher or Adobe Flash Player If you do not have one of these versions, download the latest version from the following links:

Mac Users:
Apple Mac OS X version 10.3.9 or later
• Memory: 256 megabytes (MB), *64 megabytes (MB) of VRAM or more when accessing events with Adobe Flash content for a better experience
• Any computer supported by Mac OS X version 10.3.9 or later, PowerPC or Intel
• Internet connection: 28.8kb/s for audio; 56.6kb/s for low speed video; 100kbps for high speed video; 300kb/s for broadband video
• Web browser: Apple Safari 1.0, or Explorer 5 or higher or Firefox 1.2 or higher, or America Online for Macintosh 4.0 or 5.0 If you do not have one of these versions, download the latest version from the following links:

 

• Adobe Flash Player is the recommended player for Mac Users. Download the latest version from the following links:

You also require a 16-bit sound and a 256-colour video card, as well as multimedia speakers. If you are unsure, we strongly suggest you test your system to verify that it meets with the minimum requirements.
Q: Do I need to download anything to view this presentation?
A: No, you need not download any additional software. You simply require a PC or Mac, with an active internet connection, and recent version of Internet Explorer (version 5 or higher) or Firefox (version 1.2 or higher) and Adobe Flash Player or Windows Media Player (version 6.4 or higher). If you do not have one of these versions, download the latest version from the following links:

Q: My Presentation rebuffers a lot and when the video plays, it is choppy. What is the problem?
A: You may not have enough bandwidth to support the selected audio or video stream. Please select a slower stream speed by clicking “change speed” below the media player. Audio-only requires an Internet connection speed of approximately 20kpbs and broadband video requires up to 350kbps of available bandwidth. Click here to test your system (Bandwidth test is available for all browsers with the exception of Netscape Navigator 4).

Q: The video won’t play at all. What do I do?
A: You may be experiencing difficulties with video for the following reasons:
• Unsupported media player or dated version of Adobe Flash Player or Windows Media Player: We suggest you test your system and download the latest version of Adobe Flash Player or Windows Media Player if required.
• Internet connection interrupted: Ensure that your connection to the internet is active.
• Accessing media file from behind a corporate firewall: Occasionally, corporate firewalls and/or proxy servers do not allow video to play through internal corporate networks. You will need to either connect to the broadcast site from outside of the firewall or ask your MIS department to open port 80 which supports audio & video streaming.
Q: I cannot hear the audio when the presentation is playing
A: Ensure that you have the correct version of Adobe Flash Player or Windows Media Player installed on your computer. If you do not have one of these versions, download the latest version from the following links:

 

Also verify that your speakers are turned on and that the volume is set at an audible level.

Q: Why does the audio sound scratchy, or inconsistent?
A: Make sure you have the appropriate media player installed on your computer. Make sure your speakers are turned up, and connected, and your connection to the Internet is active.

Q: Why can’t I see the web content?
A: Your browser may not be properly configured to view your chosen stream format (Adobe Flash Player / Windows Media Player). If you are using Internet Explorer, check your “Internet Options”, and if you are using Netscape, verify your “Preferences” to ensure the formats are supported.

Q: I cannot login to the presentation. Why not?
A: If you cannot login to the presentation, the author may have put in access control rules that apply to only a specific list of viewers. We suggest you contact the presenter directly.

Q: What do I do if I’m behind a corporate firewall?
A: Occasionally, our visitors have trouble viewing streaming media content because they are behind a corporate firewall. Please use the information below to eliminate this problem.
Media Player Firewall Information
You will need to either connect to the broadcast site from outside of the firewall or ask your MIS department to open port 80 which supports audio & video streaming. For more information on firewall settings click here.

Q: I can’t see the video Stream.
A: Your browser must be configured to allow multimedia to play. Your media player may not be installed correctly or your player may not be configured to stream the format of the event. Verify that the player has been installed correctly and check the player settings to verify that it is set up to receive the stream format.

Your computer may be behind a firewall that has not had the appropriate ports opened for use of streaming media. However, if a server has HTTP streaming enabled, Windows Media Player can take advantage of its protocol rollover capabilities and receive the file through HTTP instead of the typical (and optimal) streaming protocols. This is why you can receive content from some sites but not others. For the best quality and consistent results, encourage your administrator to open the appropriate ports on the firewall to permit streaming. Other issues that might prevent you from being able to play the content include: The media may not be created in a supported format, or you may not have access to the appropriate codec that is required to playback the file.

When using Windows Media Player, complete the following steps to enable HTTP:
1. Open the Windows Media Player
2. Click on the Tools menu and choose Options
3. Click on the Network tab. Verify that HTTP has a check next to it.
4. Click on the Configure button under Proxy Settings area
5. You should have a window with Configure Protocol settings.
6. Select the option labeled use browser proxy setting.
7. Click OK

If using Internet Explorer, ensure the following are enabled:

 

Video Streaming Test:
• Click here to test a video stream at 700 KB
• Click here to test a video stream at 500 KB
• Click hereto test a video stream at 300 KBS
• Click hereto test a video stream at 100 KBS

Q: The video won’t play at all. What do I do?
A: You may be experiencing difficulties with video for the following reasons:

1. You are using an unsupported media player or older version of Real Player or Windows Media Player. We suggest you test your system and download the latest version of Real Player or Windows Media Player if required.
2. Your internet connection is interrupted. Ensure that your connection to the internet is active.
3. Your are accessing the media file from behind a corporate firewall: Occasionally, corporate firewalls and/or proxy servers do not allow video to play through internal corporate networks. You will need to either connect to the broadcast site from outside of the firewall or ask your MIS department to open port 80 which supports audio & video streaming.

Please see FAQ “What do I do if I’m behind a corporate firewall?” for more details.
If you can’t see the video in the webcast, it may be due to the following reasons:
• You don’t have Windows Media Player installed
• Your Windows Media Player is not configured correctly. To fix this problem, open your Windows Media Player
• In the menu bar select ‘Tools’ and select ‘Options’. (If your menu bar is not visible, simply right click on the top bar and the menu should appear)
• The ‘Options’ window should appear. • Navigate to the ‘Network’ tab.

Ensure that the following are checked:
• RTSP/UPD
• RTSP/TCP
• HTTP

Allow player to receive multicast streams And ensure HTTP streaming protocol settings is highlighted. Click on ‘Configure’, which will open a new option box. In this box choose ‘use proxy settings of the web browser’.

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